Privacy Policy for Ollie’s Pet Resort

Effective Date: August 2024

Ollie’s Pet Resort, LLC (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and protect your information when you use our website and services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: This includes your name, address, email address, phone number, and payment information when you book our services or create an account on our website.
• Pet Information: Details about your pet(s), including name, breed, age, health records, and any special needs.
• Usage Data: Information about how you use our website, including your IP address, browser type, and pages visited.
• Cookies and Tracking Technologies: We may use cookies and similar technologies to enhance your browsing experience, remember your preferences, and gather analytics.

2. How We Use Your Information

We use your information for the following purposes:

• To provide, manage, and improve our services.
• To process bookings, payments, and communicate with you about your reservations.
• To personalize your experience and offer tailored content.
• To respond to your inquiries, provide customer support, and send updates or promotional materials (if you have opted-in).
• To comply with legal obligations and enforce our Terms of Use.

3. Sharing Your Information

We do not sell your personal information to third parties. We may share your information with:

• Service Providers: Third-party companies that help us operate our website, process payments, or perform other business functions.
• Legal Authorities: If required by law, to comply with legal processes, or to protect the rights, property, or safety of Ollie’s Pet Resort, our customers, or others.
• Business Transfers: In connection with a merger, sale, or other transfer of our business assets.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• To access, update, or delete your personal information.
• To object to or restrict our processing of your data.
• To withdraw consent if you previously provided consent for processing.
• To lodge a complaint with a supervisory authority.

To exercise these rights, please contact us at info@olliespetresort.com

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

7. Children’s Privacy

Our website and services are not directed toward children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the effective date. Your continued use of our services after any changes indicates your acceptance of the updated policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at info@olliespetresort.com